Wedding Gowns
We will accept returns on new un-touched non-altered wedding gowns. We do not accept returns on special ordered plus size gowns or specialty ordered gowns such as hollow to hem gowns, special measurement gowns, in stock gowns, or discontinued gowns. We will accept returns on merchandise that is damaged or defective. All returns must be within 3 days of when the shipment was dropped off from the carrier. We must receive a verbal phone confirmation that you would like to return the gown and you must have a return authorization number from us. All returned gowns will have a 50% restocking fee applied from the full purchase price of the gown. No manufacturer will take any gowns back from All Occasions Bridal so therefore we must have a 50% restocking fee. In addition you will incur any shipping fees, transaction fees and insurance fees. Any refused or non-deliverable merchandise will also incur a 50% restocking fee. Once you have obtained a return authorization from us you have 8 business days to get the merchandise back to us. All merchandise must be returned in perfect brand new condition. Merchandise that is not returned in the condition it was sent will not be returnable and you will be obligated to the full purchase price. All returned packages must have a return authorization number on them. All Occasions Bridal has the most upfront return policy in the industry. We will not hide behind words to contradict the terms.
Shoes
We will accept returns on new un-touched non-dyed shoes. There is a 50% restocking fee that will be applied to all shoe returns. All shoe returns must be within 3 days of when the shipment was dropped off from the carrier. We must receive a verbal phone confirmation that you would like to return the shoes and you must have a return authorization from us for us to accept the merchandise. All returned packages must have a return authorization number. All shoe returns must be returned to us 8 business days after the merchandise was dropped off. Shoes must not be worn or dyed.
Other Merchandise
We do NOT accept returns on Veils, Bridesmaids, Flower girls, Bras, Accessories, Invitations, Prom dresses, Mothers dresses, or slips.
Damaged Merchandise
We closely inspect every piece of merchandise that leaves All Occasions Bridal . All merchandise that leaves here is brand new. If you feel your merchandise is damaged you must let us know within 3 days after your carrier has dropped of the package. If our staff finds that the merchandise is defective or damaged then we will contact the manufacturer and get new merchandise out to you as quickly as possible. If we find that the merchandise is not defective in any way or has been misused, then the merchandise will be shipped back to you. All Occasions Bridal will incur shipping charges on damaged merchandise. Best Bridal will not incur shipping or insurance charges on merchandise that is found not damaged or misused.
Cancelled Orders
All orders cancelled after 3 days of the initial purchase will lose 50% of the Merchandise purchase price. We do NOT accept cancellations on Veils, Bridesmaids, Flower girls, Bras, Accessories, Invitations, Prom dresses, Mothers dresses, or slips.All other charges are non-refundable including Shipping, Insurance, and any transaction fees. If the manufacturer has not shipped your order and they will not charge us then we will refund 100% of your money. Rush cut orders or quick ship orders, cannot be cancelled or changed. Orders shipped from the manufacture's stock inventory cannot be cancelled or changed. We will try to work with you on cancelled orders. We are an ethical business and will do everything we can to cancel your order without you being obligated to the gown. Most situations it's up to the manufacturer. All Occasions Bridal has the most upfront return policy in the industry. We will not hide behind words to contradict the terms.
